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Priority Support
Priority technical support is available Monday through Friday between 7:00 a.m. and 3:30 p.m. Pacific Time. Technical support is provided via toll free hotline, fax or email. Receive top priority by our staff of highly qualified software experts.
Software Updates
Receive priority notification when MudCats software updates are available or required. Updates typically include minor enhancements, and bug fixes. Updates will be made easily available to you via web download or CD-ROM during your active membership period.
Software Upgrade
Receive an upgrade to the latest version of MudCats released during your membership period at no additional cost. Typically, major version upgrades are released on an eighteen-month interval. It should be noted that this benefit in itself covers the cost of your MudCats Support.
Training
Receive a 20% discount on MudCats software training that is scheduled within your active membership period. Members have access to our knowledgeable trainers, thus gaining valuable expertise in maximizing MudCats capabilities.
Data Sheet Development
Receive a 10% discount on MudCats data sheet development. Our highly skilled metrology engineers are available to create data sheet to supplement your workload or specific requirements.
Access to On-Line Data Sheet Library
Receive unlimited access to MudCats on-line web data sheet library. Data sheets are written in accordance with original manufacturers recommended calibration procedures, and specifications. Every effort has been made to assure the quality of these data sheets However, the end user is responsible for the review, and acceptance of data sheets. Data sheets are provided at no charge and are not guaranteed for completeness and/or correctness.
CD Replacement Guarantee
Receive a free replacement MudCats program CD issued with the same serial number as originally supplied. This is an invaluable insurance policy in the event your original disk is accidentally lost or destroyed.
Membership Access
Receive a membership number that identifies you as a MudCats Support member. MudCats Support is available through the primary and secondary contact persons appointed by the member organization. Your authorized membership number and identification are required in order to gain access to your premium support services.